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We are currently receiving a high volume of requests for assistance from small businesses and are unable to respond to enquiries immediately. Assistance from a dedicated case manager may take up to about 12 weeks. We appreciate your patience while we work to assist you as quickly as possible.

We understand that business disputes and financial difficulties can cause stress. Free mental health and financial counselling support is available through Beyond Blue’s NewAccess for Small Business service and the Small Business Debt Helpline.

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Disputes & Assistance
DISPUTES & ASSISTANCE
The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies.
We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.
How We Help

Dispute support

Five steps to resolve your dispute

Franchising

The Tax Concierge Service
Access to legal support for disputes

Alternative Dispute Resolution

Subsidised Alternative Dispute Resolution

Dispute case studies

Industry Codes
Policy & Advocacy
POLICY & ADVOCACY
The ASBFEO understand the challenges facing small businesses and family enterprises.
We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.
Policy insights

Submissions
Resources & Tools Centre
RESOURCES & TOOLS CENTRE
There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.
We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.
Card surcharging ban

Essential business updates

Resources for starting a small business

Small Business Commissioners

Cyber security

Financial wellbeing

Mental health

Handling debts

Using social media securely

Getting the most out of your digital marketing service provider

How Digital Marketing Providers can impress small business clients

Intellectual property
Disaster preparation and recovery

Climate-related financial disclosures: What they mean for SMEs in Australia

Self-employment

The Digital Millennium Copyright Act (US)

Payment Times Reporting Scheme

Default credit listings

Disputes with an overseas business

Working as a delivery driver

Healthy business relationships and dispute resolution

Navigating disputes under the NDIS

Small Business Hub
Media Centre
MEDIA CENTRE
Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work.
We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.
Media releases

Newsletters

Quarterly reports

Events

Social media

Contact Us
Small Business Data Portal
SMALL BUSINESS DATA PORTAL
Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.
Small business population and key issues

Spotlight on Sole Traders

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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