The Oil Code of Conduct (the Code) is a mandatory code that regulates the conduct of wholesalers and fuel resellers who are involved in the sale, supply or purchase of declared petroleum products such as unleaded petrol and diesel.

Our Assistance Team can provide you with information on the Code and access to mediation services.

Under the Code, the dispute resolution scheme applies to disputes arising:

  1. where a wholesale supplier fails to supply a declared petroleum product to a customer
  2. between the parties to a fuel re-selling agreement
  3. in relation to other provisions under the Oil Code.

If you need help to resolve an oil code dispute, please lodge an online form and a case manager will get back to you within 24 hours.


Phone: 1300 650 460