An important customer service skill to have as a small business owner is knowing how to handle difficult customers in stressful situations. Listen to…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has launched an inquiry into small business natural disaster preparedness and resilience.

If you own a small business, you may also be a company director.

Anne Nalder from The Small Business Association of Australia discusses how the…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is urging people to refrain from posting negative online reviews, as short-staffed small businesses struggle to stay open.

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the Australian Government’s commitment to renew funding for a critical mental health program tailored to small business owners.

The Government is seeking stakeholder views on exposure draft legislation that increases the rights of small businesses to contest the ATO’s…

A suite of new and updated education and employment policies will take effect from today, boosting education outcomes for Australians and helping them…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is encouraging small and family businesses to welcome applications from all-ages when hiring staff this busy festive season.…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the final report of the independent review of the Banking Code Compliance Committee (BCCC), which includes recommendations to improve small business…

Banking services are essential to small businesses in rural and regional areas and more should be done to support those impacted by branch closures, the Australian Small Business and Family Enterprise Ombudsman Bruce Billson says.