Our Assistance team responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Australian Government agencies. We provide:
- information about dispute resolution options
- access to mediation
- alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct
- assistance with disputes with the ATO.
Our Assistance Team works with the Advocacy Team to identify policy issues which are affecting small businesses and family enterprises which may need further investigation.