Our Assistance Team responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies.
If you are a Small Business operator in dispute with another business or Australian Government agency, use ASBFEO’s five steps to resolve your dispute and online dispute support tool to help resolve your dispute.
If you still need help, ASBFEO’s Assistance Team can guide you through dispute resolution by:
- encouraging disputing parties to work together, focusing on their long-term interests and repairing relationships where they can.
- equipping small businesses with the best tools to resolve their dispute in a timely low-cost way.
- arranging Alternate Dispute Resolution where appropriate.
The best way to contact the ASBFEO’s Assistance Team is completing an online form. Before completing this form, please refer to the Assistance Charter that outlines our rights, obligations and explains what we can both expect in our dealings with each other.
If the matter is urgent, you can phone our Information Line on 1300 650 460.
Please note: The ASBFEO may not always be the most appropriate agency to resolve your dispute. We may refer your matter to other agencies who are better placed to help.