Under the Disability Discrimination Act 1992, Australian Government agencies are required to ensure information and services are provided in a non-discriminatory accessible manner.
To meet this requirement, the Office of the Australian Small Business and Family Enterprise Ombudsman has adopted the Web Content Accessibility Guidelines version 2.0.
These guidelines are designed to help make web content accessible to a wider range of people with disabilities, such as blindness and low vision, deafness and hearing loss, learning disabilities, cognitive limitations, limited movement, speech disabilities, photosensitivity and any combination of these. Following these guidelines will also often make web content more usable for users in general.
If you have trouble accessing any of the information on this website, call us on 1300 650 460.
Hearing or speech impairment
The Australian Small Business and Family Enterprise Ombudsman Information Line caters for the needs of small business owners who may be visually impaired through the Translating and Interpreting Service (TIS). TIS can be contacted on 13 14 50.
The Information Line also provides access to those callers who have a hearing or speech impairment through the National Relay Service.
The following services are available:
- TTY (teletypewriter) - phone 133 677 and ask for 1300 650 460.
- Speak and Listen (speech-to-speech relay) - phone 1300 555 727 and ask for 1300 650 460.
- Internet relay - connect to the National Relay Service and ask for 1300 650 460.
- Translations - contact TIS on 13 14 50.
- Downloading documents - to download the PDF documents on this site you'll need Adobe's Acrobat reader software.