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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
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    • Access to low cost advice for disputes
    • Dispute case studies
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      • Franchising Mediation Feedback Form
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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
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    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Small Business Hub
    • Our network
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
    • Resources for starting a small business
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas
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August newsletter - We’ve helped 40,000 small businesses

We’ve reached a significant milestone – receiving our 40,000th request for assistance.

We’ve reached a significant milestone – receiving our 40,000th request for assistance.

Newsletters

September newsletter - Sweeping changes required to make big business pay up

The review of the Payment Times Reporting Act by Dr Craig Emerson found there has been no significant improvement by big business to pay their small business customers in a timely way, sadly echoing the woeful performance that we have been calling…

The review of the Payment Times Reporting Act by Dr Craig Emerson found there has been no significant improvement by big business to pay their small business customers in a timely way, sadly echoing the woeful performance that we have been calling…

Newsletters

October newsletter - Small business needs right-sized regulation

Small and family business owners are increasingly shouldering more risk for less reward as compounding regulations and economic challenges hit businesses.

Small and family business owners are increasingly shouldering more risk for less reward as compounding regulations and economic challenges hit businesses.

Newsletters

November newsletter - $1 Billion benefit to mandate least-cost routing

Across our economy, small business merchants are paying higher fees and charges on electronic transactions than they otherwise should, worth a staggering $1 billion a year!

Across our economy, small business merchants are paying higher fees and charges on electronic transactions than they otherwise should, worth a staggering $1 billion a year!

Newsletters

December newsletter - Be prepared and trust your spidey senses

It has been a tough year for small and family businesses coping with cost-of-living pressures not just on themselves, but their customers. 

It has been a tough year for small and family businesses coping with cost-of-living pressures not just on themselves, but their customers. 

Newsletters

February newsletter - Helping small business resolve disputes

Despite a seemingly never-ending series of challenges over recent years, Australia’s small and family businesses continue to make a massive contribution to our nation and our communities. These are great people in plain sight, and we see them…

Despite a seemingly never-ending series of challenges over recent years, Australia’s small and family businesses continue to make a massive contribution to our nation and our communities. These are great people in plain sight, and we see them…

Newsletters

March newsletter - Franchising review welcomed

The franchise sector is worth $135 billion and employs more than half a million people. There are some 70,700 franchisees in Australia and almost all of them are small businesses, as are many franchisors.

The franchise sector is worth $135 billion and employs more than half a million people. There are some 70,700 franchisees in Australia and almost all of them are small businesses, as are many franchisors.

Newsletters

April newsletter - Help available for small businesses who are struggling

The latest report card on the economy will be no surprise to small business owners. Economic growth is barely limping along.

The latest report card on the economy will be no surprise to small business owners. Economic growth is barely limping along.

Newsletters

May newsletter - Small business needs cheaper, faster justice

Every business should be assured of the opportunity to compete on merit not just economic muscle and be able to defend their economic interest when the ‘rules of the road’ are infringed upon and their business is harmed.

Every business should be assured of the opportunity to compete on merit not just economic muscle and be able to defend their economic interest when the ‘rules of the road’ are infringed upon and their business is harmed.

Newsletters

Bruce's 2024-25 Budget Brief

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s federal Budget offers targeted measures to help small and family business deal with current pain points and headwinds.

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s federal Budget offers targeted measures to help small and family business deal with current pain points and headwinds.

Newsletters

June newsletter - Celebrating small business

This month we will celebrate World Micro, Small and Medium-sized Enterprises Day (MSME Day) on 27 June.

This month we will celebrate World Micro, Small and Medium-sized Enterprises Day (MSME Day) on 27 June.

Newsletters

July newsletter - Important EOFY changes for small business

Income tax cuts, a rise in the minimum wage, updated information on tax deductions and increased superannuation payments are among changes coming into effect on 1 July.

Income tax cuts, a rise in the minimum wage, updated information on tax deductions and increased superannuation payments are among changes coming into effect on 1 July.

Newsletters

August newsletter - ASBFEO launches Small Business Pulse

We have today launched the ASBFEO Small Business Pulse – an innovative combination of non-traditional and traditional data to produce an indicator of small business health.

We have today launched the ASBFEO Small Business Pulse – an innovative combination of non-traditional and traditional data to produce an indicator of small business health.

Newsletters

September newsletter - Small businesses worried about being paid

Cash flow is the oxygen of enterprise, but difficult conditions mean when one party is late in paying, it can cascade through the supply chain. Mary runs a small civil construction business but one of her customers, another small…

Cash flow is the oxygen of enterprise, but difficult conditions mean when one party is late in paying, it can cascade through the supply chain. Mary runs a small civil construction business but one of her customers, another small…

Newsletters

October newsletter - Minister meets ASBFEO Policy Forum

It was great to host Small Business Minister Julie Collins for an insightful Policy Forum discussion last week with many of the 49 small and family business-facing industry and professional associations that we collaborate with.

It was great to host Small Business Minister Julie Collins for an insightful Policy Forum discussion last week with many of the 49 small and family business-facing industry and professional associations that we collaborate with.

Newsletters

November newsletter - Turn your mind to you

Small business owners give their all to their business. It can be all-consuming and is a big responsibility.

Small business owners give their all to their business. It can be all-consuming and is a big responsibility.

Newsletters

December newsletter - All I want for Christmas is... small business news!

Newsletters

February newsletter - All things cyber

Newsletters

March newsletter - Be prepared for when disaster strikes

Newsletters

Bruce's 2025-26 Budget Brief

Newsletters

April newsletter - Make your ideas work for you

Newsletters

May newsletter - Recognising women in business

Newsletters

June newsletter - Franchise frankly

Newsletters

EOFY 2024–25

Newsletters

July newsletter - Don't protaxinate!

Newsletters

August newsletter - Employing people

Newsletters

September newsletter

Newsletters

Review of the 1 July changes to the Commonwealth Procurement Rules (2023)

Report

Least Cost Routing

Report

Discretionary Mutual Fund Review (2021)

Report

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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