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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the frachise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Our network
    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Resources for starting a small business
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Climate-related financial disclosures
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Default credit listings
    • Disputes with an overseas business
    • Small Business Hub
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas
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Media Section

  • Media Centre (196)
  • Disputes & Assistance (2)
  • Policy & Advocacy (2)
  • Resources & Tools Centre (1)

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  • ASBFEO Live (209)

Franchisee-initiated exit - Best practice guidance for franchisors

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Tax implications - transferring or terminating a franchise

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Welcome

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One thing ASBFEO can do for me

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Consultation feedback

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Language Assistance

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Banks offer certainty to small businesses impacted by lockdowns

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the banks’ ongoing efforts to support small businesses impacted by COVID-19 lockdowns.

The Australian Banking Association says banks will defer loan…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the banks’ ongoing efforts to support small businesses impacted by COVID-19 lockdowns.

The Australian Banking Association says banks will defer loan…

Media Centre item
News
ASBFEO Live

Croc Candy's sweet success - Ombudsman meets Angus Copelin-Walters

Media Centre item
ASBFEO Live

Funding to unlock investment barrier for small businesses

The Australian Small Business and Family Enterprise Ombudsman, Kate Carnell welcomes the announcement by the Treasurer to introduce an Australian Business Securitisation Fund and facilitate further discussion on the development of an Australian…

The Australian Small Business and Family Enterprise Ombudsman, Kate Carnell welcomes the announcement by the Treasurer to introduce an Australian Business Securitisation Fund and facilitate further discussion on the development of an Australian…

Media Centre item
News
ASBFEO Live

Meet the Ombudsman, Bruce Billson

In this video Ombudsman Bruce Billson discusses the role of our office.

Are you a small or family business owner in Australia, experiencing a dispute with another business or government agency? We're here to help. See our …

In this video Ombudsman Bruce Billson discusses the role of our office.

Are you a small or family business owner in Australia, experiencing a dispute with another business or government agency? We're here to help. See our …

Media Centre item
ASBFEO Live

Ombudsman welcomes cancellation and suspension of Australian credit licences

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed ASIC’s announcement that they have cancelled or suspended Australian credit licences for failing to be a member of the Australian Financial Complaints Authority (…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed ASIC’s announcement that they have cancelled or suspended Australian credit licences for failing to be a member of the Australian Financial Complaints Authority (…

Media Centre item
News
ASBFEO Live

Ombudsman welcomes Government’s support for least cost routing

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson welcomes the Government’s commitment to lowering costs for businesses through least cost routing.

Treasurer Josh Frydenberg has released the Payments System Review…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson welcomes the Government’s commitment to lowering costs for businesses through least cost routing.

Treasurer Josh Frydenberg has released the Payments System Review…

Media Centre item
News
ASBFEO Live

Ombudsman Welcomes NewAccess for Small Business Owners

A national awareness campaign about a free tailored mental health support service for small business owners has begun, amid new research revealing the emotional toll on small business owners during the past year.

The Australian Small Business…

A national awareness campaign about a free tailored mental health support service for small business owners has begun, amid new research revealing the emotional toll on small business owners during the past year.

The Australian Small Business…

Media Centre item
ASBFEO Live

Temporary insolvency protections sensible as lockdowns continue

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has urged the Federal Government and regulators to consider the reactivation of temporary insolvency protections, to support small and family businesses doing it tough in…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has urged the Federal Government and regulators to consider the reactivation of temporary insolvency protections, to support small and family businesses doing it tough in…

Media Centre item
News
ASBFEO Live

Back In Business

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Pivotal Moments

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Dispute case studies

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Payment Times Reporting Scheme

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Cyber security

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Small Business Natural Disaster Preparedness and Resilience Inquiry form

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Small Business Natural Disaster Preparedness and Resilience survey

Do you have a natural disaster preparedness or resilience story you want to share, or an idea that will assist the small business community?

ASBFEO is inviting small businesses across Australia who have been impacted by natural disaster to…

Do you have a natural disaster preparedness or resilience story you want to share, or an idea that will assist the small business community?

ASBFEO is inviting small businesses across Australia who have been impacted by natural disaster to…

Media Centre item
News
ASBFEO Live

Mutual Recognition Scheme slashes red tape for tradies and professionals

In a move that has been welcomed by the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, South Australia and Victoria will be the first states to implement the Automatic Mutual Recognition Scheme. The scheme removes the…

In a move that has been welcomed by the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, South Australia and Victoria will be the first states to implement the Automatic Mutual Recognition Scheme. The scheme removes the…

Media Centre item
News
ASBFEO Live

Disputes & Assistance

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Policy & Advocacy

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Resources & Tools Centre

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Media Centre

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About us

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Payment Times Reporting Scheme

Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman sat down with Nick Fox, Deloitte’s Payment Times Reporting Lead to discuss the recent release of the first Payment Times Reporting Register.

Below is a summary of the…

Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman sat down with Nick Fox, Deloitte’s Payment Times Reporting Lead to discuss the recent release of the first Payment Times Reporting Register.

Below is a summary of the…

Media Centre item
News
ASBFEO Live

Dispute support

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Five steps to resolve your dispute

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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