17 October 2024
Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Steve Austin.
ABC Radio Brisbane
Subject: payment surcharges and need for least-cost routing to cut fees
Steve Austin
16 October 2024
Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with John Mackenzie.
Radio 4CA Cairns
Subject: what small, family and farming businesses need to know about 3G shutdown
John Mackenzie
16 October 2024
Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with David Penberthy and Will Goodings.
Radio 5AA, Adelaide
Subject: payment surcharges and need for least-cost routing to cut payment fees
Will Goodings
15 October 2024
Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Deb Knight.
Money News
Subject: growing number of small business disputes with big tech digital platform providers, workplace relations complexity for small businesses
Deb Knight
15 October 2024
Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.
Radio 2CC Canberra
Subject: growing number of small business disputes with big tech digital platform providers, Ghostbusters, John McEnroe, weaponised product takedowns and the Digital Millennium Copyright Act.
Leon Delaney
Small and family businesses have just 12 days to make sure they do not have their vital business systems and equipment fail when the 3G network is switched off on 28 October, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.
“Many of us do not realise there is an awful lot of technology and equipment we use every day that's enabled by 3G as the wireless comms link and that it will stop working when the system is turned off later this month unless it is upgraded,” Mr Billson said.
15 October 2024
Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Annie Guest.
ABC Radio AM Program
Subject: small business disputes with Big Tech digital platform providers
Nick Grimm (presenter)
Bruce Billson
Published in the Bendigo Advertiser and ACM Network
14 October, 2024
BIG tech digital platform providers need to urgently lift their game and provide clear, appropriate and easily accessible help for small business - with a real person they can talk to.
Whether it is Facebook, Instagram, Uber, Amazon, eBay, Shopify or any of the many other digital platform providers, small and family businesses are getting a raw deal when they need help.
Bruce Billson
Published in The Daily Telegraph and the Courier-Mail
15 October 2024
When a small business has a problem with a Big Tech digital platform - such as having your account shut down after being hacked - solving it can be a nightmare.
These platforms require a time and resource-poor small business to navigate the most elaborate maze of dead-ends.
The number of small business disputes with Big Tech platform providers is 86 per cent higher than the same time last year, according to the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.
Mr Billson said over the past two years, the number of small and family businesses who have suffered some sort of disruption to their business at the hands of a digital platform has more than doubled.