Australian Small Business and Family Enterprise Ombudsman welcomes successor Lynda McAlary- Smith

The Australian Small Business and Family Enterprise Ombudsman, the Hon Bruce Billson has welcomed the announcement of the Lynda McAlary-Smith as his successor.

Ms McAlary-Smith is the current Victorian Small Business Commissioner and will commence in her new role on 11 March 2026 at the expiration of Mr Billson’s 5-year term.

Energise enterprise by ensuring small business access to justice

Originally published in Convenience World's November 2025 edition.

By Bruce Billson.

Justice. The word itself carries weight. It has responsibility. It implies things will be fair and if wronged, justice will serve and things will be right.

But for many small businesses, access to justice remains out of reach. For small businesses facing harm or difficulty remedying a situation that impedes their economic interests and legal rights, there are still too many barriers in accessing justice.

Franchising, when done well, can bring small business success

Originally published in The Canberra Times.

By Bruce Billson

Franchising, when done well, is one of the most dynamic and scalable models of entrepreneurship available to small business owners. It offers a unique blend of independence and support, allowing franchisees to leverage proven systems, established brand awareness and customer loyalty while contributing their own energy, capital, and local market insights.

Big business may take this for granted, but it's still out of reach for many small business owners

Originally published in The Canberra Times

By Bruce Billson

Justice. The word itself carries weight. It has responsibility. It implies things will be fair, and if wronged, justice will serve, and things will be right.

But for many small businesses, access to justice remains out of reach.