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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the frachise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Our network
    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Resources for starting a small business
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Climate-related financial disclosures
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Default credit listings
    • Disputes with an overseas business
    • Small Business Hub
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas

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  • Submission (225)
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Media Section

  • Media Centre (197)
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  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (210)

Climate-related financial disclosures: What they mean for SMEs in Australia

Basic page

GHG EMISSIONS REPORTING MAY IMPACT SMEs SOONER THAN EXPECTED

JOINT MEDIA RELEASE: Australian Small Business and Family Enterprise Ombudsman and Chartered Accountants Australia & New Zealand

Small to medium enterprises (SMEs) are urged to educate themselves on greenhouse gas (GHG)…

JOINT MEDIA RELEASE: Australian Small Business and Family Enterprise Ombudsman and Chartered Accountants Australia & New Zealand

Small to medium enterprises (SMEs) are urged to educate themselves on greenhouse gas (GHG)…

Media Centre item
Media Releases
ASBFEO Live

ATO’s approach to taxpayer relief provisions consultation

Submission

Even if these aren't new ideas, we have a chance to shift the conversation

Originally published in The Canberra Times

By Bruce Billson

The Treasurer has released the agenda for the much-vaunted three-day Economic Reform Roundtable he is hosting in just a few short days (August 19 to 21), and there is feverish…

Originally published in The Canberra Times

By Bruce Billson

The Treasurer has released the agenda for the much-vaunted three-day Economic Reform Roundtable he is hosting in just a few short days (August 19 to 21), and there is feverish…

Media Centre item
Op-ed
ASBFEO Live

Awareness is not enough, and a fatalistic attitude to risks will only make things worse

Originally published in The Canberra Times

By Bruce Billson

Welcome to Cybersecurity Awareness Month, a time to remind ourselves of the steps we can take to prevent an unwelcome cyber event that can be highly damaging to small and family-…

Originally published in The Canberra Times

By Bruce Billson

Welcome to Cybersecurity Awareness Month, a time to remind ourselves of the steps we can take to prevent an unwelcome cyber event that can be highly damaging to small and family-…

Media Centre item
Op-ed
ASBFEO Live

Review: ATO’s management of remission of the general interest charge

Submission

Regional Telecommunications Review 1277

Submission

Strategic Examination of R&D – Issues paper

Submission

Recognising the vital contribution family businesses make to our community and economy

Published in Convenience World's October 2025 edition.

By Bruce Billson 

Some of Australia’s most prominent and successful businesses are family businesses. They are also some of the most enduring, over generations, building a legacy…

Published in Convenience World's October 2025 edition.

By Bruce Billson 

Some of Australia’s most prominent and successful businesses are family businesses. They are also some of the most enduring, over generations, building a legacy…

Media Centre item
Op-ed
ASBFEO Live

Feeding Australia: National Food Security Strategy – Discussion paper

Submission

Treasury Payday super - Exposure Draft

Submission

Implementing Australian’s Strategy for Nature 2024-2030

Submission

Big business may take this for granted, but it's still out of reach for many small business owners

Originally published in The Canberra Times

By Bruce Billson

Justice. The word itself carries weight. It has responsibility. It implies things will be fair, and if wronged, justice will serve, and things will be right.

But for many…

Originally published in The Canberra Times

By Bruce Billson

Justice. The word itself carries weight. It has responsibility. It implies things will be fair, and if wronged, justice will serve, and things will be right.

But for many…

Media Centre item
Op-ed
ASBFEO Live

Resources for starting a franchise

Basic page

Franchising done well

Basic page

Different types of franchises

Basic page

DISER IRD legislation 1286

Submission

Characteristics that are important in a franchise relationship

Basic page

Before you sign – do your research on the franchise

Basic page

Read the franchise agreement

Basic page

Assess the frachise opportunities and seek professional advice

Basic page

Specific purpose funds

Basic page

Franchising Code of Conduct and Alternative Dispute Resolution

Basic page

Managing change

Basic page

Best practice for franchisors

Basic page

The psychology of change

Basic page

Change management tips for franchisors

Basic page

Industry Codes – Franchising Amendment (Penalties) Regulations 2021

Submission

Exiting a franchise

Basic page

Franchisee-initiated exit - Compliance

Basic page

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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