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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the frachise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Our network
    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Resources for starting a small business
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Climate-related financial disclosures
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Default credit listings
    • Disputes with an overseas business
    • Small Business Hub
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas

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  • Submission (225)
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Media Section

  • Media Centre (197)
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  • Resources & Tools Centre (1)

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  • ASBFEO Live (210)

Inquiry into local government sustainability

Submission

Reforming Australia’s Anti-Money Laundering and Counter Terrorism Financing Regime

Submission

Impact of Climate Change of Insurance Premiums and Availability

Submission

Submission to Payment Times Reporting Rules Amendments 2024

Submission

2024 Regional Telecommunications Independent Review

Submission

Digital platform small business dispute resolution

Submission

Mergers and acquisitions notification thresholds

Submission

Supermarkets Inquiry August 2024 interim report

Submission

Big Box Price Setting

Submission

November newsletter - Turn your mind to you

Small business owners give their all to their business. It can be all-consuming and is a big responsibility.

Small business owners give their all to their business. It can be all-consuming and is a big responsibility.

Newsletters

You always hear about businesses doing the wrong thing. Let's flip the script

Originally published in the Canberra Times.

By Bruce Billson.

A good business pays its taxes, proper employee entitlements and its small business suppliers in a timely way.

Not paying is an unfair advantage over other businesses who…

Originally published in the Canberra Times.

By Bruce Billson.

A good business pays its taxes, proper employee entitlements and its small business suppliers in a timely way.

Not paying is an unfair advantage over other businesses who…

Media Centre item
Op-ed
ASBFEO Live

Handling debts

Basic page

OMBUDSMAN’S SMALL BUSINESS GUIDE TO DEALING WITH DEBT

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has released a guide to help small business navigate the challenge of paying or collecting a debt.

“Outstanding debts can be overwhelming for a small business – whether…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has released a guide to help small business navigate the challenge of paying or collecting a debt.

“Outstanding debts can be overwhelming for a small business – whether…

Media Centre item
Media Releases
ASBFEO Live

Future of cash

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nadia Mitsopoulos.

ABC Radio Perth

Subject: Future of cash

 …

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nadia Mitsopoulos.

ABC Radio Perth

Subject: Future of cash

 …

Media Centre item
Transcript
ASBFEO Live

Release of the ASBFEO Small Business Guide to dealing with debt/ASBFEO Review

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Canberra

 

Subject: Release of the ASBFEO Small…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Canberra

 

Subject: Release of the ASBFEO Small…

Media Centre item
Transcript
ASBFEO Live

Small businesses need the right kind of incentives to succeed

Originally published in the Canberra Times.

By Bruce Billson.

I was shocked, but sadly not surprised, to read recently that one in five small businesses have zero cash reserves.

About 18 per cent have less than a month's worth of cash…

Originally published in the Canberra Times.

By Bruce Billson.

I was shocked, but sadly not surprised, to read recently that one in five small businesses have zero cash reserves.

About 18 per cent have less than a month's worth of cash…

Media Centre item
Op-ed
ASBFEO Live

December newsletter - All I want for Christmas is... small business news!

Newsletters

What should I do when disaster strikes? Here's a place to start

Originally published in The Canberra Times

By Bruce Billson

Over the past five years there have been 13 declared natural disaster catastrophes.

The devastation caused to our communities by these terrible floods, storms, cyclones and…

Originally published in The Canberra Times

By Bruce Billson

Over the past five years there have been 13 declared natural disaster catastrophes.

The devastation caused to our communities by these terrible floods, storms, cyclones and…

Media Centre item
Op-ed
ASBFEO Live

Small business disaster preparedness

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Radio Canberra

Subject: Small business disaster preparedness.…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Radio Canberra

Subject: Small business disaster preparedness.…

Media Centre item
Transcript
ASBFEO Live

The stress of running a business doesn't vanish at closing time

Originally published in The Canberra Times

By Bruce Billson

This is a big time of year with lots going on. Reflecting on the year passed, catching up with those near and dear and perhaps setting some goals for the year ahead.

For…

Originally published in The Canberra Times

By Bruce Billson

This is a big time of year with lots going on. Reflecting on the year passed, catching up with those near and dear and perhaps setting some goals for the year ahead.

For…

Media Centre item
Op-ed
ASBFEO Live

Response to PwC – Tax Practitioners Board registration review

Submission

Scams Prevention Framework –Exposure Draft Legislation

Submission

Mandatory Food and Grocery Code exposure draft regulations

Submission

Revitalising National Competition Policy

Submission

Franchising Code of Conduct Exposure Draft

Submission

Small Business – “looking after yourself”.

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nicole Overall.

2CC Canberra

Subject: Small Business – “looking after yourself”.…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nicole Overall.

2CC Canberra

Subject: Small Business – “looking after yourself”.…

Media Centre item
Transcript
ASBFEO Live

ASBFEO helps over 50,000 small and family businesses

Originally published in The Canberra Times

By Bruce Billson

The "dirty boots people" is what one of Australian's leading economic regulators calls us. The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has been "in the…

Originally published in The Canberra Times

By Bruce Billson

The "dirty boots people" is what one of Australian's leading economic regulators calls us. The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has been "in the…

Media Centre item
Op-ed
ASBFEO Live

The business landscape has changed drastically. Remember, trust your spidey senses

Originally published in The Canberra Times

By Bruce Billson

Digital tools have transformed the economy and the ways in which we do business.

There's much to be gained for a small or family business deepening its digital engagement.…

Originally published in The Canberra Times

By Bruce Billson

Digital tools have transformed the economy and the ways in which we do business.

There's much to be gained for a small or family business deepening its digital engagement.…

Media Centre item
Op-ed
ASBFEO Live

February newsletter - All things cyber

Newsletters

ASBFEO hits 50,000 Milestone of helping Small Businesses

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Canberra

Subject: ASBFEO hits 50,000 Milestone of helping Small…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Canberra

Subject: ASBFEO hits 50,000 Milestone of helping Small…

Media Centre item
Transcript
ASBFEO Live

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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