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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Small Business Hub
    • Our network
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
    • Resources for starting a small business
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
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    • Op-eds
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    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas
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  1. Home

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Media Section

  • Media Centre (245)
  • Disputes & Assistance (3)
  • Policy & Advocacy (2)
  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (259)

Small business key to lifting living standards and economic resilience

Originally posted in the Canberra Times

It is pleasing to see so much recent attention on what is needed to bolster our economic resilience and to restore living standards at a time of uncertainty and disruption. International economic…

Originally posted in the Canberra Times

It is pleasing to see so much recent attention on what is needed to bolster our economic resilience and to restore living standards at a time of uncertainty and disruption. International economic…

Media Centre item
Op-ed
ASBFEO Live

A barely noticeable improvement may signal the worst is behind us

Originally published in The Canberra Times

By Bruce Billson

ASBFEO recently released our fourth Small Business Pulse - a health-check on the small business operating environment.

It recorded a microscopic improvement of 0.1 per cent…

Originally published in The Canberra Times

By Bruce Billson

ASBFEO recently released our fourth Small Business Pulse - a health-check on the small business operating environment.

It recorded a microscopic improvement of 0.1 per cent…

Media Centre item
Op-ed
ASBFEO Live

What's on the minds of small business?

Originally published in The Canberra Times

By Bruce Billson

What's going on for small business right now? We have seen the first quarterly improvement since August 2022, suggesting that conditions might be stabilising and the most difficult…

Originally published in The Canberra Times

By Bruce Billson

What's going on for small business right now? We have seen the first quarterly improvement since August 2022, suggesting that conditions might be stabilising and the most difficult…

Media Centre item
Op-ed
ASBFEO Live

Help small businesses thrive this MSME Day

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, urges all Australians to recognise the hard work and entrepreneurial spirit of the people driving our 2.5 million small businesses on World Micro, Small and Medium-sized…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, urges all Australians to recognise the hard work and entrepreneurial spirit of the people driving our 2.5 million small businesses on World Micro, Small and Medium-sized…

Media Centre item
Media Releases
ASBFEO Live

Insolvency figures, small business pulse, ASBFEO assistance

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nick Rheinberger.

ABC Radio…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nick Rheinberger.

ABC Radio…

Media Centre item
Transcript
ASBFEO Live

Australia wants to lift productivity? Here are some practical initiatives

Originally published in The Canberra Times

By Bruce Billson

The first half of this year has been characterised as a test of endurance for many small businesses, but I'm encouraged by the enduring optimism and the promise of improvement.…

Originally published in The Canberra Times

By Bruce Billson

The first half of this year has been characterised as a test of endurance for many small businesses, but I'm encouraged by the enduring optimism and the promise of improvement.…

Media Centre item
Op-ed
ASBFEO Live

Working as a delivery driver

Basic page

Business disputes are often in the Federal Court. But, where does that leave those too small to pay the costs?

Originally published in The Canberra Times

By Bruce Billson

Competition laws will work better for small businesses with a dedicated court list.

For small businesses, effective competition is vital. Knowing they can compete on a level…

Originally published in The Canberra Times

By Bruce Billson

Competition laws will work better for small businesses with a dedicated court list.

For small businesses, effective competition is vital. Knowing they can compete on a level…

Media Centre item
Op-ed
ASBFEO Live

Even if these aren't new ideas, we have a chance to shift the conversation

Originally published in The Canberra Times.

The Treasurer has released the agenda for the much-vaunted three-day Economic Reform Roundtable he is hosting in just a few short days (August 19 to 21), and there is feverish activity on many fronts in…

Originally published in The Canberra Times.

The Treasurer has released the agenda for the much-vaunted three-day Economic Reform Roundtable he is hosting in just a few short days (August 19 to 21), and there is feverish activity on many fronts in…

Media Centre item
Op-ed
ASBFEO Live

Economic roundtable’s blind spot could cripple nation’s engine room

Originally published in The Daily Telegraph

By Bruce Billson

This sector makes up 98 per cent of Australian businesses, so why is it under-represented at the upcoming economic roundtable? It cannot merely be an afterthought, writes Bruce…

Originally published in The Daily Telegraph

By Bruce Billson

This sector makes up 98 per cent of Australian businesses, so why is it under-represented at the upcoming economic roundtable? It cannot merely be an afterthought, writes Bruce…

Media Centre item
Op-ed
ASBFEO Live

Economic Roundtable and Small Business

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2GB Sydney…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2GB Sydney…

Media Centre item
Transcript
ASBFEO Live

Even if these aren't new ideas, we have a chance to shift the conversation

Originally published in The Canberra Times

By Bruce Billson

The Treasurer has released the agenda for the much-vaunted three-day Economic Reform Roundtable he is hosting in just a few short days (August 19 to 21), and there is feverish…

Originally published in The Canberra Times

By Bruce Billson

The Treasurer has released the agenda for the much-vaunted three-day Economic Reform Roundtable he is hosting in just a few short days (August 19 to 21), and there is feverish…

Media Centre item
Op-ed
ASBFEO Live

Right to Disconnect Law for Small Business

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ben Fordham.

2GB Sydney

Subject: Right to Disconnect Law for Small Business…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ben Fordham.

2GB Sydney

Subject: Right to Disconnect Law for Small Business…

Media Centre item
Transcript
ASBFEO Live

Resources for starting a small business

Basic page

Small business conditions show modest improvement for first time since 2022

May 2025 Small Business Pulse

Key highlights:

Over the past quarter conditions for small businesses improved 0.1% - the first quarterly rise since August 2022. Over the past 12 months deteriorated by 0.9%, but now…

May 2025 Small Business Pulse

Key highlights:

Over the past quarter conditions for small businesses improved 0.1% - the first quarterly rise since August 2022. Over the past 12 months deteriorated by 0.9%, but now…

Media Centre item
Media Releases
ASBFEO Live

August 2025 Small Business Pulse - Cautious optimism amid modest improvements in small business conditions

August 2025

Key highlights:Conditions for small businesses continue to improve. The ASBFEO Small Business Pulse increased by 0.6% in August 2025 – the second consecutive quarterly increase. Over the past 12 months it has increased 0.2%.This…

August 2025

Key highlights:Conditions for small businesses continue to improve. The ASBFEO Small Business Pulse increased by 0.6% in August 2025 – the second consecutive quarterly increase. Over the past 12 months it has increased 0.2%.This…

Media Centre item
Media Releases
ASBFEO Live

Treasurer's roundtable 'reform directions' should focus on small business

Originally published in The Canberra Times

By Bruce Billson

It's been just over a week since the government's Economic Reform Roundtable was held.

Was the three-day event productive? I'd say yes. There was lots of discussion and views…

Originally published in The Canberra Times

By Bruce Billson

It's been just over a week since the government's Economic Reform Roundtable was held.

Was the three-day event productive? I'd say yes. There was lots of discussion and views…

Media Centre item
Op-ed
ASBFEO Live

Economic Roundtable

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Canberra

Subject: Economic Roundtable  

…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Canberra

Subject: Economic Roundtable  

…

Media Centre item
Transcript
ASBFEO Live

Stressed about how AI will affect your work? You are not alone

Originally published in The Canberra Times

By Bruce Billson

It is big in the minds of many small business people. Uncertainty and complexity can constrain growthWe have just released the latest ASBFEO Small Business Pulse and there is a…

Originally published in The Canberra Times

By Bruce Billson

It is big in the minds of many small business people. Uncertainty and complexity can constrain growthWe have just released the latest ASBFEO Small Business Pulse and there is a…

Media Centre item
Op-ed
ASBFEO Live

Welcome

Basic page

One thing ASBFEO can do for me

Basic page

Consultation feedback

Basic page

Language Assistance

Basic page

Banks offer certainty to small businesses impacted by lockdowns

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the banks’ ongoing efforts to support small businesses impacted by COVID-19 lockdowns.

The Australian Banking Association says banks will defer loan…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the banks’ ongoing efforts to support small businesses impacted by COVID-19 lockdowns.

The Australian Banking Association says banks will defer loan…

Media Centre item
News
ASBFEO Live

Croc Candy's sweet success - Ombudsman meets Angus Copelin-Walters

Media Centre item
ASBFEO Live

Funding to unlock investment barrier for small businesses

The Australian Small Business and Family Enterprise Ombudsman, Kate Carnell welcomes the announcement by the Treasurer to introduce an Australian Business Securitisation Fund and facilitate further discussion on the development of an Australian…

The Australian Small Business and Family Enterprise Ombudsman, Kate Carnell welcomes the announcement by the Treasurer to introduce an Australian Business Securitisation Fund and facilitate further discussion on the development of an Australian…

Media Centre item
News
ASBFEO Live

Meet the Ombudsman, Bruce Billson

In this video Ombudsman Bruce Billson discusses the role of our office.

Are you a small or family business owner in Australia, experiencing a dispute with another business or government agency? We're here to help. See our …

In this video Ombudsman Bruce Billson discusses the role of our office.

Are you a small or family business owner in Australia, experiencing a dispute with another business or government agency? We're here to help. See our …

Media Centre item
ASBFEO Live

Ombudsman urges small businesses to get on the front foot at tax time

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has urged struggling small and family businesses to be proactive at tax time, as a new report reveals declining payment plans despite record collectible debt owed to the…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has urged struggling small and family businesses to be proactive at tax time, as a new report reveals declining payment plans despite record collectible debt owed to the…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman welcomes cancellation and suspension of Australian credit licences

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed ASIC’s announcement that they have cancelled or suspended Australian credit licences for failing to be a member of the Australian Financial Complaints Authority (…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed ASIC’s announcement that they have cancelled or suspended Australian credit licences for failing to be a member of the Australian Financial Complaints Authority (…

Media Centre item
News
ASBFEO Live

Ombudsman welcomes Government’s support for least cost routing

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson welcomes the Government’s commitment to lowering costs for businesses through least cost routing.

Treasurer Josh Frydenberg has released the Payments System Review…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson welcomes the Government’s commitment to lowering costs for businesses through least cost routing.

Treasurer Josh Frydenberg has released the Payments System Review…

Media Centre item
News
ASBFEO Live

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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