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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Our network
    • Cyber security
    • Financial wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Resources for starting a small business
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Climate-related financial disclosures
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Default credit listings
    • Disputes with an overseas business
    • Small Business Hub
    • Working as a delivery driver
    • Healthy business relationships and dispute resolution
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas
    • Spotlight on Sole Traders

The February 2026 Small Business Pulse is now available

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February Newsletter

Newsletters

Heavy Vehicle (Mass, Dimension and Loading) National Regulation Amendment consultation

Submission

2026-27 Pre-Budget Submission

Submission

Future Made in Australia Community Benefit Principles consultation

Submission

Tasmanian Transport Schemes Review

Submission

Inquiry into the value of migration in Australia

Submission

Proposed Improved Native Forest Management in Multiple-use Public Native Forests method

Submission

Healthy business relationships and dispute resolution

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Registry Stabilisation and Uplift Design

Submission

Treasury consultation - financial service professional indemnity insurance

Submission

Creating sustainable economic growth in rural and regional Australia

Submission

Inquiry into Schemes, Digital Wallets and Innovation in the Payments Sector

Submission

Improving price transparency in the supermarkets industry

Submission

Unfair trading practices – exposure draft of the Competition and Consumer Amendment (Unfair Trading Practices) Bill 2026

Submission

Secure Australian Jobs Code

Submission

Senate Select Committee Inquiry into Productivity in Australia

Submission

February 2026 Small Business Pulse - Resilience, realism and resolve shape the small business outlook

Resilience, realism and resolve shape the small business outlook

February 2026

Key highlights:The ASBFEO Small Business Pulse increased by 0.1% in the three months to February 2026, marking the…

Resilience, realism and resolve shape the small business outlook

February 2026

Key highlights:The ASBFEO Small Business Pulse increased by 0.1% in the three months to February 2026, marking the…

Media Centre item
Media Releases
ASBFEO Live

AUSTRAC consultation on updates to the new AML/CTF Rules

Submission

Getting it right: A New Definition for NDIS Providers consultation

Submission

ASBFEO calls for improvements to enterprise environment to enable small business success

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is urging the Federal Government to deliver practical, targeted measures in the 2026–27 Budget to reduce costs, restore confidence and remove barriers that are holding back…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is urging the Federal Government to deliver practical, targeted measures in the 2026–27 Budget to reduce costs, restore confidence and remove barriers that are holding back…

Media Centre item
Media Releases
ASBFEO Live

March Newsletter

Newsletters

Streamlining and modernising the National Construction Code

Submission

Review of the Closing Loopholes Acts

Submission

Recognise enterprising women in small and family business by removing bias and barriers

Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, gives recognition and applauds women in small and family business ahead of International Women’s Day.  

“More than half a million Australian women say their main…

Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, gives recognition and applauds women in small and family business ahead of International Women’s Day.  

“More than half a million Australian women say their main…

Media Centre item
Media Releases
ASBFEO Live

ASBFEO marks 10 years of assistance and advocacy for Australia’s small and family businesses as Bruce Billson bids farewell

On 11 March, the Australian Small Business and Family Enterprise Ombudsman (ASBFEO) is marking 10 years of advocating for small and family businesses, reflecting a decade of practical support, dispute resolution and advocating for fairer rules that…

On 11 March, the Australian Small Business and Family Enterprise Ombudsman (ASBFEO) is marking 10 years of advocating for small and family businesses, reflecting a decade of practical support, dispute resolution and advocating for fairer rules that…

Media Centre item
Media Releases
ASBFEO Live

Inquiry into the operation and adequacy of the National Employment Standards

Submission

Improving the safety of earthmoving machinery used for lifting operations

Submission

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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