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Dispute Support

Dispute Support is an online referral tool that makes it easy to find the most appropriate low cost dispute resolution service to help you to resolve your business dispute (i.e. an independent third party to help negotiate an outcome in the matter).

The most appropriate service for your dispute may be our Office (the Office of the Australian Small Business and Family Enterprise Ombudsman), or it may be a more specialised or state-based service.

If you have any difficulty using the dispute support tool, including if the tool does not cover your matter, please contact our Office by calling 1300 650 460 or submitting and Alternative Dispute Resolution web form.

Note: getting a third party involved in your dispute like the ones this tool identifies is Phase 4 of the dispute resolution process.  You should ensure you have stepped through Phases 1 to 3 of the dispute resolution process first before contacting a third party to help you to resolve your dispute.

The parties identified in this tool will generally only provide assistance with disputes once you have tried to resolve their dispute yourself with the party you are in dispute with. Information on the dispute resolution process can be found here.

Step 1
Step 2
Step 3

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Office of the Australian Small Business and Family Enterprise Ombudsman

The Office of the Australian Small Business and Family Enterprise Ombudsman (our Office) may be able to help you with your dispute.

Our Office assists small business operators to resolve complaints and disputes, including disputes with a Commonwealth Government agency, contract and payment disputes and unfair contract term disputes.

You can contact our Office by submitting an Alternative Dispute Resolution web form, and a case management officer will be in contact with you shortly. You can also contact our Office on the below.

Phone: 1300 650 460 (please advise that the Ombudsman’s Dispute Support tool has directed you to contact our Office)

Email: info@asbfeo.gov.au

Dispute support Disclaimers Content

Disclaimer:

The Australian Small Business and Family Enterprise Ombudsman and the Commonwealth do not endorse any of the dispute resolution providers referred to in this tool, or warrant the quality of their services. Similarly, the fact that a dispute resolution provider is not referred to in this tool does not necessarily imply any non-endorsement or criticism of that provider.

Links to other web sites are inserted for convenience only. Neither the Australian Small Business and Family Enterprise Ombudsman nor the Commonwealth warrants the accuracy of any material contained in those sites. See also www.asbfeo.gov.au/disclaimer.