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This week in small business with Ombudsman Kate Carnell

17 January 2018
The Australian Small Business and Family Enterprise Ombudsman, Kate Carnell, talks this week about planning for the year ahead, managing cash flow and how to understand and prevent cyber-attacks.
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Payment performance improves but more needs to be done

8 January 2018

The Australian Small Business and Family Enterprise Ombudsman says state governments and multinational companies need to improve their payment times to small business suppliers in 2018.

Ombudsman Kate Carnell said the Federal Government and some big businesses had made significant commitments and lifted their performance in 2017.

The Ombudsman’s office held an inquiry into payment times and practices last year. It found many small businesses were being crippled by slow payments and the national economy was suffering as a result.

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Case studies

From contemporary dream to reality

Fairina Cheng spent her days working at a desk in a thriving marketing department, but at night dreamed of making jewellery.

Fairina Cheng Contemporary Jewellery initially started in Zetland, Sydney as a part time passion that burned whenever time allowed.

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Small business measures keep customers happy

Eight years of hard work in a corporate cubicle in London had made Sydneysider Alex Todman crave for the comforts of home and his own small business. He started Zubi at Billy’s at Sydney’s Bilgola beach with two simple things in mind, make incredible coffee for his customers and create a beautiful beachside setting.
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Business struggles, no matter what size, are survivable

Leanne Faulkner’s business started small—for a small person to be exact. In 2004, Leanne developed an all-natural goat’s milk soap to help soothe her young son’s eczema condition. Once other people began to try her handmade Billie Goat Soap, suddenly Leanne found herself overwhelmed with demand. Deciding to pursue soap making as her first small business venture, Leanne started making soap from home and later moved production to a factory.

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