Browse or search our list of online educational and informational resources, explainer videos, case studies, and updates from the Ombudsman.

10 Oct 2018 Videos
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Former Ombudsman Kate Carnell explores how a broadband connection can improve a business' performance, and why you should invest in good accounting software and apps to help your business grow.

09 Oct 2018 Videos
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Former Ombudsman Kate Carnell says Commissioner Hayne's interim report from the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry is a step in the right direction.

17 Aug 2018 Videos
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Former Australian Small Business and Family Enterprise Ombudsman Kate Carnell explains how a new contract clause will see subcontractors working on government projects paid in 30 days or less. 

10 Aug 2018 Videos
100818 Video transcript - KC - ABA Banking Code of Practice

Former Australian Small Business and Family Enterprise Ombudsman Kate Carnell explains the new Australian Banking Association (ABA) Banking Code of Conduct. 

05 Jul 2018 Videos
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The new Small Business Hub, based in Canberra City, provides interstate small businesses, family enterprises and industry association members with better access to the Australian government and public sector. 

03 Jul 2018 Videos
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Former Ombudsman Kate Carnell speaks about the Affordable Capital for SME Growth Inquiry report...

29 Jun 2018 Videos
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The CEO of COSBOA, Peter Strong, explores the opportunities the Small Business Hub presents to small businesses.

07 Jun 2018 Videos
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This week, former Ombudsman Kate Carnell explains how the instant asset write off scheme can work for small business operators.

25 May 2018 Videos
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Here are some simple steps you can take to protect your business from scammers. 

08 Apr 2018 Videos
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Former Australian Small Business and Family Enterprise Ombudsman Kate Carnell AO explores the why and how of small businesses having an online presence.