ASBFEO understands the challenges facing small businesses and family enterprises. We also know that when we collaborate with our peers, we are more successful on improving policies, offer timely and considered advice and provide access to dispute resolution services which meets the needs of our small and family businesses. Find out the latest news from our peers on our Media Centre.

The states of New South Wales, Victoria, Western Australia, Queensland and South Australia all have dedicated Small Business Commissioners, who assist small businesses to deal with business-to-business disputes and business-to-government disputes.

NSW Small Business Commissioner 
Phone: 1300 795 534 or 02 8222 4800
Email: we.assist@smallbusiness.nsw.gov.au

Victorian Small Business Commissioner 
Phone: 13 87 22
Email: enquiries@vsbc.vic.gov.au

Western Australian Small Business Development Corporation 
Phone: 133 140 or 08 6552 3300
Email:  info@smallbusiness.wa.gov.au

South Australian Small Business Commissioner 
Phone: 1800 072 722
Email: sasbc@sa.gov.au

Queensland Small Business Commissioner 
Phone: 1300 312 344 

The ASBFEO also works closely with federal government regulatory authorities to advocate for changes to policies which affect small businesses and family enterprises. Find out the latest developments from our federal regulatory authorities on our Media Centre.  

Australian Competition and Consumer Commission (ACCC)

Promotes competition and fair trade in markets to benefit consumers, businesses, and the community. The ACCC provides extensive information on how to protect a business’ rights and protections, treat customers fairly, setting prices and surcharges, industry codes, business rules for selling products and advertising services, franchising and more. 

The ACCC produces a twice-yearly report, Small Business in Focus, on their work and activities in the small business sector. Visit the website or call the Infocentre on 1300 302 502.

Australian Securities and Investments Commission (ASIC)

Assists small businesses and family enterprises to apply for a company or business name. You can do this by checking the availability of the name you want to use, then you can register a company/business, learn about your obligations as a company director and why record keeping is a legal requirement for tax purposes. 

Download the ASIC guide for small business directors for further assistance.

Australian Taxation Office (ATO)

Offers a range of services and resources to help small businesses and family enterprises understand and comply with their tax requirements. The ATO website has  information on preparing and lodging your BAS, Tax File Number essentials, superannuation, digital record keeping, electronic payment systems, and an app you can download for free.

You can visit the ATO website, call the Business helpline on 13 10 20, or the AUSkey enquiries line on 1300 287 539. 

Inspector-General of Taxation and Taxation Ombudsman

If you have a complaint or dispute with the ATO and have not been able to resolve the issue with them, the Inspector-General of Taxation and Taxation Ombudsman may be able to help.

They address concerns/complaints about administrative actions of the ATO and the Tax Practitioners Board. E.g. response times, conduct of officers, availability of services, or if an auditor has considered all relevant information.  Ph: 1300 448 829  

The Fair Work Ombudsman (FWO)

Assists small business with information about workplace rights and obligations, such as pay and entitlements. Use the pay, shift, leave, notice and redundancy calculators to work out what you need to pay your employees. 

The FWO is also able to help you understand what your workplace rights and obligations are, no matter what stage your business is at. It also has all the information you need regards workplace entitlements and obligations during the COVID-19 pandemic. This includes information on vaccinations and the workplace

There are so many useful resources and sources of information which assist and support small businesses and family enterprises to run their business. 

Business.gov.au

One of the best sources of online information, business.gov.au offers help on how to plan, start, grow or sell your small business or family enterprise (and everything in between). 

This site provides you with government information, assistance, forms and services, including a Grants and Assistance Finder, free tools and resources, how to comply with government tax, free apps, insurance information and how to employ workers.

Business Registration Service (BRS)

A free service provided by the Commonwealth Government that offers a simpler, clearer and faster way to register a business. The BRS joins-up a range of existing Commonwealth Government services to provide a streamlined and improved user experience, reducing the time to register as a new business, or apply for additional registrations. It supports existing businesses and business intenders, to meet their obligations and avoid applying for registrations that they don’t need.

Australian Business Licence and Information Service 

The ABLIS Helps you find information on government licences, permits, approvals, registrations, codes of practice, standards and guidelines to meet your compliance responsibilities.

Australian Financial Security Authority 

If your business is struggling with debt, it’s important to seek help straight away from an accountant or free financial counsellor. They will assess your situation and provide advice on how to manage your debt. Find information on the Australian Financial Security Authority website.

AusTrade

AusTrade provides general information, free of charge to Australian companies, about exporting and doing business in international markets. Find out about export markets, grants, free trade agreements and how to expand your business outside Australia.

IP Australia

IP Australia helps businesses to learn about trademarks, copyright, and business, patent and design registrations.

Online BAS Agent Register

Online BAS Agent Register (TPB Register) contains registration details of registered and deregistered tax and BAS agents and tax (financial) advisers.

SME Assist

The Therapeutic Goods Administration (TGA)’s SME Assist service is designed to help small to medium enterprises (SMEs), start-ups, researchers and anyone unfamiliar with therapeutic goods regulation to better understand regulatory requirements. The service includes guidance articles, interactive decision tools, educational workshops and a subscription service to keep you up-to-date with the latest SME Assist information.

Stay Smart Online 

Stay Smart Online is a great online resource to find tips and guidance to protect your business' safety online.