Australia is a nation of small businesses and family enterprises.  It’s a dynamic and exciting sector that allows people with an entrepreneurial spirit to pursue their dreams.

One of the fastest growing in the economy, the sector presents many opportunities – and challenges – for those who dedicate themselves to pursing a small business venture.

The ASBFEO's role is to support small businesses and family enterprises to enable them to grow and thrive.

The ASBFEO was launched on 11 March 2016 and has two key functions: to assist and to advocate for small businesses and family enterprises.


We understand the challenges facing small business owners. We provide access to dispute resolution services for those who may be involved in a disagreement, so they can try and find a solution to their problem without having to go to court.


There are a number of different activities the Ombudsman may conduct in fulfilling the role of small business advocate. Broadly these include:

  • Conduct inquiries and research
  • Work with other arms of government
  • Contribute to other inquiries
  • Promote good business practice.