Spotlight Menu

About us
The Ombudsman
ASBFEO at work

InfoLine: 1300 650 460

Search

About us
About us

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Integer scelerisque, lacus non gravida viverra, libero felis maximus dolor, quis mattis tellus leo quis nisl.

Ut viverra odio turpis, ac porta neque sodales nec. Nulla facilisi. Fusce gravida orci quis mauris sodales, eget hendrerit orci pretium.
The Ombudsman

Activity snapshots
Public program & contact

ASBFEO at work

Meet the team
Careers
Our Policy & Advocacy work
Our Assistance & disputes work
Quarterly Reports
Our Legislation
Freedom of Information

Ways We can Help

Dispute Assistance
Policy & advocacy
Our peers
Networks

Contact Us
Disputes & Assistance
Disputes & Assistance

Our Assistance team responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies.

We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.
How We Help
Dispute support

Legal Assistance
Lodge A Dispute

Five steps to resolve your dispute
Dispute case studies

Contract Disputes
Franchise Disputes
Lease Disputes
Payment Disputes
Product/Service Quality Disputes
Other disputes

SB Tax Concierge Service

About the service
Lodge A Form
Compensation Assistance

Franchising

Franchising disputes processes
Franchising Mediation Feedback Form

Industry Codes

Dairy Code
Oil Code
Horticulture Code

Produce Assessors
Policy & Advocacy
Policy & Advocacy

We understand the challenges facing small businesses and family enterprises.

Our Policy and Advocacy team works for small businesses and family enterprises by advocating for the improvement of policies, to ensure Australia is the best place to start, grow and transform.

We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, undertake outreach and engagement activities.
Policy insights
Submissions
Share your thoughts

One thing ASBFEO can do for me
Consultation feedback

Policy News & Updates
Resources & Tools Centre
Resources & Tools Centre

There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.
Direct Connect
More tools and resources

Business funding resources
COVID-19 resources
Family business
Borrowing from fintech lenders
Introductory guide to Family business succession planning
Payment times
National Payment Transparency Register
Cyber security

Dispute case studies
Fast Facts
Tips & Guides
My Business Health
Data Portal

Small Business Counts
Small Business Statistics Report Feedback

Small Business Hub

Book a space
Contact
Facilities
Become a partner
Photo gallery
Terms and conditions of Hub usage

Networks Bureau
Media Centre
Media Centre

Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work.

We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.
Media releases
Newsletters
Videos
Social media
Success stories

Indigenous Success Stories
Back In Business
Pivotal Moments

Public program & contact

Print page
Email page

Home
About us
The Ombudsman

Main navigation

Menu

The Ombudsman Show sub navigation
- Activity snapshots
- Public program & contact
ASBFEO at work Show sub navigation
Ways We can Help Show sub navigation
Contact Us

Redirecting user

About us

Share your thoughts

1300 650 460

Acknowledgement of Country

We recognise the First Peoples of this nation and their ongoing connection to culture and country. We acknowledge First Nations Peoples as the Traditional Owners, Custodians and Lore Keepers of the world’s oldest living culture and pay respects to their Elders past, present and emerging.

Highlight

ASBFEO
Careers
Our Legislation
Freedom of Information

Footer menu

Language Assistance
Accessibility
Help
Disclaimer
Privacy
Sitemap

About us

Disputes & Assistance

Policy & Advocacy

Resources & Tools Centre

Media Centre

Public program & contact

Redirecting user

The Ombudsman

Dispute support

Submissions

Fast Facts

Social media

Share your thoughts