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Business Survey

The survey is now closed.

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) conducted a survey in conjunction with the Australian Institute of Credit Management (AICM) to gain an understanding of the issues and effects of late payments on small business.

The purpose of this survey was to understand your experiences with late payments as well as trends and effects these have on small business. We were interested to learn about how you set payment times, the impacts on your business and what actions you take in relation to late payments.
Results from this survey will inform the Late Payment Times and Practices Inquiry and will complement submissions from business, industry and interested parties.
If you require immediate assistance regarding a business dispute-or your issue falls outside the Inquiry’s terms of reference-please contact our Assistance Team on 1300 650 460 or


The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) provides this website. The website and its operation is a service contracted to Go Hosting.

Privacy - Key Facts

When you submit information to us using this service, it's treated sensitively in accordance with data protection principles.

For information you submit:

  • The ASBFEO is the data controller.
  • Go Hosting is the data processor.
  • Survey Monkey is the survey platform. (Privacy policy)

Privacy - Further Information

Go Hosting’s privacy policy explains how Go Hosting will collect, safeguard and process your data on behalf of the ASBFEO.

This website is managed by ASBFEO. ASBFEO is subject to the Privacy Act which requires that we comply with the Australian Privacy Principles (APPs) as set out in the Privacy Act. The APPs regulate ASBFEO’s obligations in relation to the collection, storage, use, disclosure, quality and security of personal information and access and correction rights of individuals in relation to their personal information.

The ASBFEO’s information handling practices are outlined in its privacy policy. This document sets out all of the information required by APP1.4 of the Privacy Act and outlines how an individual may seek access or correction to their personal information or make a complaint about how ASBFEO has handled their personal information.

Confidentiality in submissions

All information contained in submissions to the Inquiry will be made available to the public on the ASBFEO website.  You can indicate that you would like all or part of your submission to remain in confidence and this will be considered by the Ombudsman.  

Submissions that contain information deemed inappropriate will not be published on the website.

Legal requirements, such as those imposed by the Australian Small Business and Family Enterprise Act 2015 and the Freedom of Information Act 1982, may affect the confidentiality of your submission.