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Payment Times and Practices Inquiry (April 2017)

The Australian Small Business and Family Enterprise Ombudsman, in association with the Council of Small Business Australia (COSBOA), the Australian Institute of Credit Management (AICM), and in partnership with the Small Business Commissioners in New South Wales, Victoria, South Australia and Western Australia, conducted a inquiry to examine payment times and practices in Australia.

Input was sought from state and territory governments and authorities, along with other relevant stakeholder groups, in addition to businesses large and small.

This was the Ombudsman’s first self-initiated inquiry and culminated in the presentation of a final report to the former Minister for Small Business, the Hon. Michael McCormack MP, in March 2017.

For the Payment Times and Practices Inquiry Report, click here.

You can access the working papers that support the Payment Times and Practices Inquiry Report below:

Working Paper 1: Trade credit, Australian Government policies and overseas responses to payments practices

Working Paper 2: Submissions, consultations and large business practices

Working Paper 3: Analysis of Survey responses

If your small business is a contracted supplier of goods or services and you believe that you are subject to unreasonable payment times or practices, or you are having difficulty securing payment from your customer within agreed payment times, our office may be able to provide you with assistance regarding your matter. Requests for assistance with payment terms can be made via telephone on 1300 650 460 or by submitting an online enquiry through

All other enquiries regarding the Ombudsman’s report should be directed to (02) 6263 1500.